Date d'entrée en vigueur : March 17, 2026

L'adresse de notre site web est la suivante : https://metalposterfactory.com/

This Privacy Policy describes how Luxxmetal (“We,” “Us,” or “Our”) collects, uses, and protects Your personal data (as a retail customer), Your business data (as a B2B client), and Your uploaded custom artwork on and through https://metalposterfactory.com/ (“Website”).

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1. Les informations que nous collectons

We collect information necessary to provide custom manufacturing and global delivery services.

• 1.1. Personal and Business Data:

  • Contact Info: Name, email, phone number, and shipping/billing address.

  • Business Info (for B2B): Company name, Tax/VAT ID (for customs clearance), and job title.

  • Données de transaction : Order history, payment method details (processed via PayPal), and interaction with our support team.

• 1.2. User-Uploaded Content (Custom Artwork):

  • When you use our online customization tool, we collect the images and designs you upload. This data is used exclusively for printing your specific order and performing quality checks.

• 1.3. Technical and Interaction Data:

  • Cookies: To save your login sessions, shopping cart items, and language preferences.

  • Device Info: IP address, browser type, and time-stamped logs for security and spam prevention.

2. Comment nous utilisons vos informations

• 2.1. Fulfillment of Custom Orders: To process your unique designs, manage the manufacturing process, and ensure the final product meets your specifications.

• 2.2. DDP Logistics and Tax Compliance: We use your data to facilitate DDP (Delivered Duty Paid) shipping, which includes pre-paying import duties and handling customs formalities on your behalf.

• 2.3. Communication: To send order confirmations, tracking numbers, and responses to your design inquiries.

3. Partage et divulgation des données

We only share your data with essential third-party partners. We never sell your personal data or artwork to third parties.

• 3.1. Shipping and Customs Partners: To fulfill DDP deliveries, we share your name, address, and phone number with international carriers (e.g., FedEx, DHL) and customs brokers.

• 3.2. Secure Payment Processing: All transactions are processed through PayPal. We do not store your credit card or PayPal password on our servers.

• 3.3. Legal and Copyright Compliance: We treat your designs as confidential. However, we reserve the right to disclose submitted artwork to legal authorities if we receive a verified claim of Intellectual Property (IP) infringement, as outlined in our Refund and Intellectual Property policies.

4. Data Retention and Protection

• 4.1. Artwork Retention: Your uploaded custom images are retained in our production system for 30 days after the order is delivered to handle any quality claims. After this period, files are archived offline and eventually deleted.

• 4.2. Account Data: Registered user information is kept as long as the account is active. Order records are retained as required by international trade and tax laws.

• 4.3. Data Security: We use industry-standard encryption (SSL/TLS) to protect your data during transmission.

5. Your Rights Over Your Data

Regardless of your location, we provide high standards of data privacy:

• Request Access: You can request a copy of the personal data we hold about you.

• Request Deletion: You can request that we erase your personal data or uploaded artwork. (Exceptions apply to data we must keep for legal or tax purposes).

• Opt-out: You can manage or disable cookies via your browser settings at any time.

6. International Transfers

As a global supplier, your data may be processed in various locations (including our manufacturing facility in China) to fulfill your international order. We ensure all data transfers comply with standard security protocols.

7. Nous contacter

For any privacy-related inquiries or to request data deletion, please contact:

Luxxmetal – Data Protection Team Email: info@metalposterfactory.com Address: Shenzhen City, China